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Effective Date: 12/01/2024

Introduction

Spectrum Custom Packaging (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and safeguard the data you provide when submitting your information on our website, forms, or other channels.

Information We Collect

We may collect the following types of personal information:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Business or job-related information (if applicable)
  • Other information you voluntarily provide through forms or communication with us

How We Use Your Information

The information we collect is used to:

  • Respond to inquiries or requests.
  • Provide information about our products or services.
  • Personalize and improve your experience with our offerings.
  • Send marketing communications (with an option to opt-out).
  • Fulfill legal obligations or business purposes, such as analytics or fraud prevention.
  • Facilitate phone, email, and SMS communications such as:
    • Appointment reminders
    • Order alerts
    • Account notifications
    • Promotional offers (if applicable)
    • Service updates

How We Share Your Information

We do not sell your personal information. However, we may share your data with trusted third parties to facilitate our services, including:

  • Service providers, such as email marketing platforms or CRM systems.
  • Business partners, when relevant to your inquiry or request.
  • Legal authorities, when required by law or to protect our rights.

Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be 100% secure.

Your Rights

You have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications at any time.
  • Manage your communication preferences:
    • Text Messages: Reply STOP to opt-out or HELP for assistance.
    • Emails: Use the unsubscribe link in our emails or contact us directly.
    • Phone Communications: Contact us to request removal from our call list.
  • Request information about how your data is being processed.

To exercise these rights, contact us at 510-438-9192.

Cookies and Tracking

Our website may use cookies and other tracking technologies to enhance user experience, analyze website performance, and deliver targeted advertisements. By using our website, you agree to the use of cookies in accordance with this policy.

Retention of Information

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. For phone, email, and SMS communications, we retain your contact details and preferences for as long as you are subscribed to our services. Upon opting out, your data will be removed from our active communication systems.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly.

Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:

Spectrum Custom Packaging
4300 Business Center Drive
Fremont, CA 94538
support@speccp.com
510-438-9192

Embedded Content from Other Websites

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who We Share Your Data With

If you request a password reset, your IP address will be included in the reset email.

Comments

When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.